Contact Us
Interested in Joining ISOQOL?
Membership in ISOQOL is a mark of professional distinction and denotes a dedication to understanding health related quality of life and patient-centered outcomes. Becoming a member of ISOQOL is a great way to find your community, develop your career, learn and educate, and stay informed.
Holiday Office Closings
The ISOQOL office will be closed in observance of the following holidays:
- Independence Day (USA): 3 July 2026
- Labor Day (USA): 7 September 2026
- Thanksgiving (USA): 26-27 November 2026
- Winter Holidays: 24 December 2026 through 1 January 2027
Mailing Address
555 East Wells Street, Suite 1100
Milwaukee, WI USA 53202
ISOQOL Staff
Samantha Walker, CAE
Executive Director
swalker@isoqol.org
Kelsey Markon, MS
Meetings Manager
kmarkon@isoqol.org
Olivia Gessner
Communications and Marketing Manager
ogessner@isoqol.org
Julia Serra
Senior Membership Manager
jserra@isoqol.org
Joshua Dieball
Administrative Coordinator
jdieball@isoqol.org
FAQ
Membership Account and Payment
How do I join ISOQOL?
Simply fill out the secure, online membership form and pay your membership dues online. To fill out the online membership form and pay dues, you’ll need:
- A valid credit card. ISOQOL accepts Visa, MasterCard, American Express and Discover. If you prefer, you can print a copy of your invoice and pay via check or credit card.
- Information about your education program, expected completion dates and proof of status, if you are applying at the Student/Trainee rate.
If you prefer to fill out and mail, email, or fax in your membership form, you may download a PDF of the form here.
I have moved or changed jobs. How do I update my contact information?
Access your Member Profile and click on the Employer Information tab. From here you can change the name of your institution and position title. Select the Contact Information tab to change your preferred email address, assistant contact information, and business and/or home address. Remember to save your changes!
I forgot my password/got locked out of my account. How do I get back in?
Your ISOQOL user profile is different from your Annual Conference Registration profile and may use a different password.
If you cannot remember your ISOQOL account password, reset your password.
If you enter your password incorrectly six times, you will be locked out of your account. If you need to regain immediate access to your account, contact ISOQOL at info@isoqol.org.
How do I opt in/out of the Membership Directory?
Members are required to opt in or opt out of the Membership Directory when they join or renew their membership. Members can also change their decision at any time by logging into their online ISOQOL account. Access your Member Profile and select the Contact Information tab. Scroll down to the Membership Directory section and select the bubble next to your preferences.
Can my office secretary or assistant pay dues for me?
Yes. There are two ways for another person to submit payment for your dues.
- Your secretary/assistant can fill out an online membership form for you by accessing the online membership form and selecting “pay someone else’s dues.” To do this, your secretary/assistant must know the primary email associated with your ISOQOL account. They will then receive a temporary link enabling them to complete your membership form. Membership confirmation and a receipt will be sent to the ISOQOL member, not the person completing the membership form.
- Once you complete the online membership form, if you click “send me an invoice” our system will send you an email with your invoice attached. Give the invoice to your secretary/assistant. ISOQOL staff can then work with your secretary/assistant to process payment.
How do I change my username and password for the Members Only login?
Log into your ISOQOL account and scroll down to the Update My Membership Section. Here you can update your username and password. Simply follow the link and you will be prompted to enter a new username and password.
I need a receipt or I need to view my payment history. How do I access this?
Receipts are automatically sent to the primary email address of the ISOQOL account holder. If you do not receive a receipt or need full payment history access, contact the ISOQOL office. Someone will assist you within two business days.
Nonmember Account
What do I have access to as a nonmember?
As a former member or nonmember, you have access to the following ISOQOL initiatives:
- Most educational products for sale through the ISOQOL e-learning platform, but with higher rates
- ISOQOL e-blast communications, such as the ISOQOL Update and the scientific newsletter QualityTALK
- Access to event registration, but with higher rate
- Access to the ISOQOL Resource Center
I have moved or changed jobs. How do I update my contact information?
Log into your ISOQOL account. You will automatically be redirected to the Members Only page. Above the statement saying you do not have access to this page is a Navigation Bar. Click “My Profile.” Here you can update any of your profile information, including your contact information.
How do I change my username and password?
Nonmembers who need to change their username must contact the ISOQOL office. If you know your username, but not your password, you can reset your password.
I forgot my password/got locked out of my account. How do I get back in?
Your ISOQOL user profile is different from your Annual Conference Registration profile and may use a different password.
If you cannot remember your ISOQOL account password, reset your password.
If you enter your password incorrectly six times, you will be locked out of your account. If you need to regain immediate access to your account, contact ISOQOL at info@isoqol.org.
Special Interest Groups
How do I join/leave a Special Interest Group (SIG)?
Members can change their SIG selection at any time by signing up for a SIG through their online member profile under the SIG Sign-Up tab and then completing the registration steps in the ISOQOL Community Platform. Registration is as simple as logging into the Community, clicking the SIG name from the menu, and confirming your information!
View more detailed step-by-step instructions on the SIGs page.
How do I log in to the ISOQOL Community Platform?
All ISOQOL members have access to the Community Platform. You can log in to the platform directly using your ISOQOL account information. You will be prompted to authorize Forj LMS, the vendor for the platform, to verify your membership. Click “Yes” to log in and set up your profile.
When you change your SIG membership status through your ISOQOL member profile, you will receive an invitation email from the ISOQOL Community Platform to access the new SIG. Use the link in the email or log in to the community and select the SIG name from the left-hand menu. When accessing a SIG in the community for the first time, click the “join” button to start receiving email notifications for that SIG.
Can I be a member of more than one SIG?
Yes! There is no limit to how many SIGs you can join. The average ISOQOL member is engaged in up to three SIGs.
Why am I not receiving email notifications for a SIG?
If you are not receiving email notifications, double check that you completed the sign-up process for a SIG. Log in to the ISOQOL Community Platform and select the SIG name from the left-hand menu. If you have not yet joined the SIG, you will be prompted to do so.
If you are able to access the SIG and still are not receiving notifications, complete the following steps:
- Check your communications preferences in the community by clicking your profile icon and selecting “Preferences.”
- Check your spam and junk folders.
- Emails from the community will come from the domains @members.isoqol.org or @groups.isoqol.org. Add these to your address book or talk to your IT department to allow emails from these addresses.
How do I stop receiving email notifications from the ISOQOL Community Platform?
You can customize how you receive message board notifications! Options include:
- Real-time notifications — delivered as posts are made
- Daily digest — a single daily summary of all activity
- No notifications — opt out entirely
These preferences can be set on a group-by-group basis or across your entire profile. By default, members are opted in to receive messages as they are posted.
To customize these settings, click your profile icon in the upper-right corner in the Community Platform and select “Preferences.”
How can I participate in the Community Platform from my inbox?
Once you’ve signed in to the platform and completed the “join” step for the SIG’s group, you will start receiving email notifications for the SIG. You can engage with posts, receive and accept calendar invitations, receive and reply to direct messages, and even create new posts entirely from your inbox.
If you’re opted in to receive emails, you will also receive calendar invitations for upcoming events.
Education Archive
How do I access content from ISOQOL's education archive?
All ISOQOL members receive access to past virtual symposia and select past webinars. Click the links below to access the archives. You will be prompted to log in with your ISOQOL account.
What online educational content do I have access to?
If you are a current ISOQOL member, you have access to all past virtual symposia and select past webinars. View a full list of programs and access links on the Education page. Access to individual webinars or symposia is not for sale; non-members may access the education libraries by becoming a member.
If you have purchased the IPRO online course in the past, you may access the IPRO course here, where you will be prompted to log in to your ISOQOL account. The IPRO online course is available for purchase. Learn more about IPRO here.
I am an employer. Are there any discounts for group registrations?
ISOQOL does not offer group registration discounts, as access to the education libraries is a member benefit.
Other
How do I contact other members of ISOQOL?
There are many ways for you to contact other ISOQOL members.
Membership Directory
Members have exclusive access to the online ISOQOL Membership Directory. Members are searchable by name, geographic location, specialty, employer type and SIG membership. You must be a member to access the directory. ISOQOL does not sell or export directory entries.
ISOQOL Community Platform
If you choose to join one or more SIGs, you have access to the ISOQOL Community Platform. The online platform allows you to message, share documents, and work on shared projects with other SIG members.
You can direct message individuals or create group chats! Click the “Members” tab within a SIG to search for people in that group. Click the chat bubble in the upper-right corner of their card to send a DM. You can also create new chats from the left-hand menu by selecting “New Conversation.”
Annual Conference App
The Annual Conference App has a couple of networking features for attendees, including discussion boards, a social feed and one-on-one messaging.
Please note, ISOQOL takes the privacy of our members very seriously. Members must opt in or opt out of these online networking services. If someone opts out of these services, we will not share their contact information.
Do I need to be an ISOQOL member to submit an article to the journals?
No. ISOQOL membership is not a prerequisite for journal submission, though members do receive submission discounts to ISOQOL’s open access journal, JPRO. Learn more about journal-related member benefits by visiting the Journals page.
Can I change how often I receive emails from ISOQOL?
Yes. By signing into your online ISOQOL account and accessing your Member Profile. Click on the Contact Information tab and scroll down until you see Contact Preferences. Here you can choose which communications to be excluded from, including email, fax, the members-only directory listing, postal, and sales communication.
For email communications, you can choose to receive all your ISOQOL updates in one email or to receive your updates as they are available. With the latter option, you can also select which topics you wish to be contacted about. To update your email preferences, click the “update your preferences” link at the bottom of any ISOQOL e-blast.
There is a job opening where I work. How can I share this with members?
There are two ways to advertise job openings with ISOQOL members.
- Anyone can post a job opening to the ISOQOL Job Board. For the first seven days, your job post will be visible only to members. After one week has passed, job postings can be viewed by anyone. In addition to posting to the ISOQOL Job Board, employers have the opportunity to post to the Healthcare Job Network. Choosing to post to the Healthcare Job Network distributes your job posting to nearly 200 job boards related to the medical field. Learn more about posting a job to the ISOQOL Job Board by visiting https://jobs.isoqol.org/employer/pricing/.
- ISOQOL members can notify their SIG networks of job openings by posting information to the ISOQOL Community Platform in a discussion post. Only SIG members can view these messages, but there is no charge associated with posting to the community.
How do I volunteer for an ISOQOL project?
There are many opportunities to volunteer at ISOQOL, but first you must be a member. Once you are a member, visit the Volunteer Page for current volunteer openings. The application process for different opportunities can vary. From here, you can view the different kinds of work and levels of commitment for each position. You can also complete our volunteer survey to let us know how you’d like to volunteer! Feel free to contact info@isoqol.org with questions.
The International Society for Quality of Life Research (ISOQOL) is a global community of researchers, clinicians, health care professionals, industry professionals, consultants, and patient research partners advancing health related quality of life research (HRQL).
Together, we are creating a future in which patient perspective is integral to health research, care and policy.